Terms of Sale and Use

Last updated: 29 October 2026

These terms apply when you order meals from Highland Prep and when you use highlandprep.co.uk. Please read them before you order. Our Privacy Policy explains how we use your personal data. Nothing in these terms affects your legal rights as a consumer.

1. About us

  • Highland Prep is run by Marton Fekete, trading as Highland Prep, a sole trader based in 155 Balloan Road, Inverness IV2 4PW, Scotland.
  • Registered food business with The Highland Council (premises no. I-68652).
  • Contact us at hello@highlandprep.co.uk. We aim to reply within one working day.

2. How ordering works

  • You choose a plan (5 or 10 meals a week, Monday to Friday), pick your meals, give your delivery details and pay by card through Stripe. You sign in with your email address: we send you a link, so there's no password.
  • Your plan is a weekly subscription. Each week runs Monday to Friday and is delivered in two drops (see section 5). You can change your meals for a week until 8pm on the Friday before it (the "cutoff"). If you don't change anything, we send your usual meals.
  • Your order is accepted when we send you the order confirmation email. We may decline an order, for example if we can't deliver to your address. If we do, you won't be charged.
  • Menus and dishes can change. We'll always show you the meals available for a week before its cutoff.

3. Prices and payment

  • Plans cost £35 a week for 5 meals or £65 a week for 10 meals. Delivery is £3.50 a week and covers both drops. Collecting from a pickup point (if offered) is free. Some premium meals cost extra; the extra is shown on the menu and added to that week's payment.
  • Each week is charged automatically to your saved card at the Friday 8pm cutoff before it. The price you'll pay is shown on the order page and in your account.
  • Your first week is charged when you order. Pre-orders before our launch are different: your card is saved but not charged, and your first week is charged at its cutoff. The order page shows the exact date, and you can cancel free before then.
  • If a payment fails, we'll email you and Stripe will try again. We may not be able to deliver a week that hasn't been paid for.
  • If we change our prices, we'll tell you at least 7 days before the change affects a week you're charged for, and you can cancel before then.

4. Skipping, pausing and cancelling

  • You can skip a week, pause, change your plan size or cancel at any time in your account. There is no minimum term and no cancellation fee.
  • Changes made before a week's Friday 8pm cutoff apply to that week. After the cutoff the week is already cooked for and paid, so it will be delivered as ordered.

5. Delivery

  • We deliver to Inverness postcodes IV1, IV2 and IV3, between 5pm and 8pm: on Sunday your Monday to Wednesday meals, and on Wednesday your Thursday and Friday meals.
  • Please make sure someone can take the delivery, or give us a safe place in your delivery notes (for example a porch). Once we've delivered to you or your safe place, the meals are your responsibility: put them in the fridge as soon as you can.
  • If we can't deliver because of something within our control, we'll refund that drop. If we can't deliver because nobody was in and there was no safe place, we'll try to contact you, but we can't always come back and can't refund food we cooked for you.
  • Occasionally weather or road problems may delay a delivery. We'll let you know as soon as possible.

6. Your right to cancel

Our meals are fresh, perishable food made for you, so the 14-day cancellation right for online orders does not apply to them (Consumer Contracts Regulations 2013, regulation 28). Instead, you can cancel any week free of charge before its Friday 8pm cutoff, as explained in section 4.

7. If something's wrong with your meals

  • If a meal is missing, damaged, not as described or not of satisfactory quality, please contact us within 24 hours of delivery, with a photo if you can. We'll replace it, or refund or credit it.
  • This is in addition to your legal rights under the Consumer Rights Act 2015.

8. Allergens, storage and reheating

  • Each meal's allergens are shown on the menu before you order and on its label. Our kitchen handles all 14 major allergens, so we can't guarantee any meal is free from traces. If you have a serious allergy, please contact us before ordering.
  • Keep meals refrigerated at 0–5°C and eat them by the use-by date on the label. You can freeze a meal on the day it arrives. Reheat until piping hot all the way through, and only once, following the instructions on the label.
  • Nutrition figures are calculated from our recipes and are a guide. Nothing on our website or labels is medical or dietary advice.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or not using reasonable care and skill. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the meals, or for anything else that cannot be limited or excluded by law. We sell to consumers for personal use, and we are not liable for any business losses.

10. The waiting list

Joining the waiting list is free and you don't have to buy anything. It doesn't guarantee a place, a delivery slot or an offer. You can leave it at any time using the unsubscribe link in our emails or by emailing us.

11. Using the website

You agree not to:

  • use the website in any way that is unlawful, fraudulent or harmful;
  • submit false, misleading or automated (bot) signups or orders;
  • try to gain unauthorised access to the website, its database or any connected systems;
  • introduce viruses or other harmful code, or try to disrupt the website.

The website, its design, text, logo and the Highland Prep name belong to us or are used under licence (some photographs are licensed from Pexels). We try to keep the website available and accurate, but can't guarantee it will always be available or error-free.

12. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. If a change affects your subscription, we'll tell you before it applies to a week you're charged for.

13. Law and disputes

These terms are governed by Scots law and the Scottish courts have jurisdiction. If you live elsewhere in the UK, you can also bring proceedings in the courts of the part of the UK where you live. If you have a complaint, please contact us first so we can try to put it right.